ATM (Automated Teller Machine)

1.    What is an Automated Teller Machine (ATM)?

Ans. 1. Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

Q. 2.   What type of cards can be used at an ATM?

Ans. 2.  The ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.

Q. 3.  What are the services/facilities available at ATMs?

Ans. 3. In addition to cash dispensing ATMs may have many services/facilities such as:

      Account information

      Cash Deposit

      Regular bills payment

      Purchase of Re-load Vouchers for Mobiles

	Mini/Short Statement
	Loan account enquiry	etc.
	Fund transfer
	Pin Change

However, the services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

Q.4. how can one transact at an ATM?

Ans. 4. For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).

Q.5. Can these cards be used at any bank ATM in the country?

Ans. 5. Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

Q.6. what is a Personal Identification Number (PIN)?

Ans 6. PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.

The PIN number should not be written the card, card holder etc as in such cases the card can be misused if card is lost / stolen.

Q. 7. What should one do if he forgets PIN or the card is sucked in by the ATM?

Ans. 7. The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM.

Q. 8. What should be done if the card is lost / stolen?

Ans. 8. The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards.

Q. 9.  Is there any minimum and maximum cash withdrawal limit per day?

Ans. 9. Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed at the respective ATM locations. For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

Q. 10. Do banks levy any service charge for use of other bank ATMs?

Ans.10. Charges are payable for using other banks' ATM for cash withdrawal up to five transactions with a maximum transaction limit of Rs. 10000/- from only saving account

Q. 11. What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount?

Ans.11. The customer may lodge a complaint with the card issuing bank. This process is applicable even if the transaction was carried out at another banks ATM.

Q.12. How many days maximum would the bank require to re-credit the account for such wrong debits?

Ans.12. As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 12 working days.

Q.13. Are the customers eligible for compensation for delays beyond 12 working days?

Ans.13. Yes. Effective from July 17, 2009, banks shall have to pay customers Rs 100/- per day for delays beyond 12 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

Q.14. In case the compensation is not credited as mandated, what recourse does the customer have?

Ans. 14. For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.

17. How an ATM debit card can be hot listed/de activated?

Ans 17:   The card can be hot listed/deactived by calling at the Help Desk toll free No. 1800345337 and  18003450123 functioning 24X7  -   uco.custcare@ucobank.co.in .The same can also be done by sending details at Head Office, ATM cell – hoatm.calcutta@ucobank.co.in  /+91-33-23347154, +91-33-23213039 /Fax -+91-33-23595608 during working days.

INTIMATION TO CUSTOMERS

As per the Directives of Reserve Bank of India dated 3/9/2012, the non-CTS-2010 standard cheques in circulation in our Bank shall stand withdrawn before 31.12.2012.

Customers are hereby intimated to surrender non CTS-2010 cheques with them and obtain CTS-2010-Standard Cheques from the branches where they are having the accounts.

This is for favour of kind information.

RTGS & NEFT timing

RTGS Timings

Days	Customer Transactions
Monday - Friday	9:00 hours to 16:30 hours
Saturday	9:00 hours to 13:30 hours

NEFT Batch Timings

Monday - Friday

9:00,10:00,11:00,12:00,13:00,14:00,15:00,16:00,17:00,18:00,19:00 hours

Saturday

9:00,10:00,11:00,12:00,13:00 hours

Yuva Man

UCO Tower is our House Journal. One of my poems is published in this Journal.

UCO Tower

MY POEM

Use of Hindi in Public Sector Banks

Use of Hindi in Public Sector Banks is governed by the Official Languages Act (OLA), 1963 (as amended in 1967) and the Official Language Rules (OLR), 1976 (framed under the Act by the Ministry of Home Affairs, Department of Official language (DOL), Government of India (GOI). As provided under the Act and Rules, GOI, Ministry of Home Affairs, DOL prepares the broad guidelines and also the annual programme for progressive use of Hindi. Monitoring the progress in use of Hindi in Public Sector Banks is done by the Department of Banking Operations and Development (DBOD), Central Office, Reserve Bank of India. At the instance of GOI, Ministry of Finance (Banking Division), an Official Language Implementation Committee (OLIC) of Public Sector Banks, with the Chief General Manager of DBOD as its ex-officio Chairman and Senior Executives of the rank of General Managers of Public Sector Banks as members, has been constituted in 1976; it reviews the progress in implementation of the Official Language Policy (OLP) through the quarterly meetings.

List of items of work which could be done in Hindi on computers:

1. Correspondence

2. Various items of Management Information System

3. Name boards /plates

4. Various items of Section 3 (3) of the O. L. Act

5. Training material (including PowerPoint Presentations)

6. Salary slips and salary sheets

7. Welcome letter to new account holders

8. Letter of thanks to introducer of new account holders

9. Entries in pass books

10. Statement of account to customers

11. Work related to payment of various bills and allowances

12. Meeting advices, agenda and minutes

13. All Establishment and Staff related work

14. Advices relating to Group Insurance

15. Policy Guidelines

16. All types of publicity material

17. Periodical reports

18. Returns

19. Branch Banking

20. Reminder for loan recovery

21. Provident Fund and Pension details

22. Loan sanction advices

23. Banker cheques and drafts

24. Payment orders/ deposit orders

25. Fixed Deposit Receipts

26. Deposit maturity advices

27. Preparation of cheque list

28. All written communications regarding branch officers meeting with customers

29. Demand drafts

30. Memo of cheque returns

31. Increasing progressively the material displayed in Hindi on websites

32. Emailing in Hindi (Devanagari) on Internet and through corporate e-mail

33. Credit processing notes

‘UCO 999 FIXED DEPOSIT SCHEME’

The scheme would be open for the general public from September 10th, 2012 and will remain valid up to October 31st, 2012. However, the Bank would reserve the right to modify, withdraw or extend the scheme without any prior notice.

Eligible Depositors under the Scheme would be same as eligible depositors in Fixed Deposit Scheme currently available in the Bank.

KYC Norms for opening account are applicable for these accounts and hence proof of residence and proof of identification will be required along with recent photograph of the depositor/s.

Period of Deposit : 999 days

Rate of Interest is 9.30 % per annum and the interest will be compounded quarterly.

Interest will be paid only at the time of maturity along with principal with quarterly compounding effect. However, the payment/credit of interest to the account will be subject to TDS as applicable.

In all cases of premature withdrawals, the interest would be payable at 1% below the applicable card rate under the normal fixed deposits for the period for which the deposit has remained with the Bank as on the date of deposit and not at the contractual rate.

Facility for availing loan/overdraft against ‘UCO 999’, fixed deposit scheme would be available as per existing guidelines for availing loan/overdraft against Bank’s own Fixed Deposits

The facility of nomination would be available under the scheme.

No auto renewal is permitted under ‘UCO 999 Fixed Deposit Scheme’.

Tax would be deductible at source as per the prevailing Income Tax rules.

UCO Bank’s Anti Money Laundering Policy

UCO Bank’s Anti Money Laundering Policy is in operation since 20.11.2002. KYC guidelines are important features of the policy. The main provisions of the policy are summarized below.

OBJECTIVES: –

1. To protect the Bank from being used for money laundering.

2. To adhere to the internationally accepted “Know Your Customer” policies and procedures in the day to day business.

3. To take appropriate action when suspicious activity is detected and to report to the designated authorities.

4. To comply with applicable laws as well as norms adapted internationally by banks and financial institutions as per the “forty recommendations” of FATF.

5.  Employees will conduct themselves in accordance with the highest ethical standards.

6. They should not knowingly provide advice or other assistance to those who indulge in money laundering.

7.  Employees who suspect money-laundering activities should refer the mater to Anti Money Laundering compliance officer. There shall be one identified compliance officer in each branch and in each Regional Office.

8.  “Know Your Customer” is an integral part of Anti Money Laundering policy.

SPECIAL DEPOSIT SCHEME FOR SENIOR CITIZENS

•           Persons of more than 60 years are called Senior Citizens.

•           Their date of birth is to be verified at the time of opening of new a/c or at the time of renewal of deposit. Subsequent verification is not required.

•           Documents from which the date of birth will be verified are SLC, LIC policy, Vote Identity Card, PPO.Birth certificate, Passport or Any other document acceptable to bank.

•           Incentive on rate of interest on FDR on or after 14.05.2001 or renewal after 14.05.2001 is available ( as per ROI= rate of interest, issued time to time)

•           For staff & ex-staff, Staff & ex staff senior citizen for TDR >180days it is 1.0 &1.25 respectively.

•           Incase of ex staff senior citizen –INCENTIVE RATE- shall be equal to his terminal benefits + Rs.10 lacs.

•           Event of death of senior citizen the deposit automatic transfers to nominee

•           No penal interest will be levied for premature with drawl of TDR on applicable interest rate.

•           Free remittance facility is available up to Rs5000/- with out any commission provided the remittance is routed through the SB/Current a/c of the senior citizen.

UCO 999: a New Medium Term Fixed Deposit Scheme for 999 Days maturities

The salient features of the captioned scheme are given below:

1.    The bank will be launching a new medium term fixed deposit product titled UCO 999 from September 10^th 2012 at all UCO Bank branches across the country.

2.    UCO 999 fixed deposit scheme offers a higher interest rate of 9.30% per annum yielding higher returns.

3.    UCO 999 would be open for a limited duration beginning from September  10^th 2012 (Monday) and up to October 31^st 2012 (Wednesday)

4.    The minimum amount of deposit under UCO 999 would be Rs 5000/- and thereafter in multiples of Rs 1000/- with a maximum outer limit of Rs 100 lac.

5.    Special incentive rate for Senior citizen, Staff/Ex-staff is as usual

6.     The new product is targeted specially for investors looking for longer maturity apart from catering to the customers who are looking to grow their funds over a medium term period.