Use of Hindi in Public Sector Banks

Use of Hindi in Public Sector Banks is governed by the Official Languages Act (OLA), 1963 (as amended in 1967) and the Official Language Rules (OLR), 1976 (framed under the Act by the Ministry of Home Affairs, Department of Official language (DOL), Government of India (GOI). As provided under the Act and Rules, GOI, Ministry of Home Affairs, DOL prepares the broad guidelines and also the annual programme for progressive use of Hindi. Monitoring the progress in use of Hindi in Public Sector Banks is done by the Department of Banking Operations and Development (DBOD), Central Office, Reserve Bank of India. At the instance of GOI, Ministry of Finance (Banking Division), an Official Language Implementation Committee (OLIC) of Public Sector Banks, with the Chief General Manager of DBOD as its ex-officio Chairman and Senior Executives of the rank of General Managers of Public Sector Banks as members, has been constituted in 1976; it reviews the progress in implementation of the Official Language Policy (OLP) through the quarterly meetings.

List of items of work which could be done in Hindi on computers:

1. Correspondence

2. Various items of Management Information System

3. Name boards /plates

4. Various items of Section 3 (3) of the O. L. Act

5. Training material (including PowerPoint Presentations)

6. Salary slips and salary sheets

7. Welcome letter to new account holders

8. Letter of thanks to introducer of new account holders

9. Entries in pass books

10. Statement of account to customers

11. Work related to payment of various bills and allowances

12. Meeting advices, agenda and minutes

13. All Establishment and Staff related work

14. Advices relating to Group Insurance

15. Policy Guidelines

16. All types of publicity material

17. Periodical reports

18. Returns

19. Branch Banking

20. Reminder for loan recovery

21. Provident Fund and Pension details

22. Loan sanction advices

23. Banker cheques and drafts

24. Payment orders/ deposit orders

25. Fixed Deposit Receipts

26. Deposit maturity advices

27. Preparation of cheque list

28. All written communications regarding branch officers meeting with customers

29. Demand drafts

30. Memo of cheque returns

31. Increasing progressively the material displayed in Hindi on websites

32. Emailing in Hindi (Devanagari) on Internet and through corporate e-mail

33. Credit processing notes