Saturday, June 23, 2012

eBill Payment: some important points


1.    Processing of the Bill Payments.
All the payments will be processed and the accounts will be debited on the Scheduled Date.
In case of holiday the account will be debited the next working day.
2.      Presentment type of billers - viewing the bills
The bills for the presentment type of biller can be viewed from the next billing cycle from the date of your registration.
3.     Finding the name of registered biller in Make a Payment option.
Billers of presentment types would not be found in the Make a Payment option. Such billers can be seen in Bills Payment - Payee Set up
4.      Changing the scheduled date of payments once scheduled. The user can change the schedule date.
STEP I: Select the bill for which the scheduled date is to be changed by going to either Bill Payment/Bill Present Option.
STEP II: Click on Edit or View there. User can change the scheduled date and click on Update
5.      Cancelling scheduled payment.
The user can stop a scheduled payment for bills in pending status by following the below given steps:
STEP I: Click on the bill which has its status as pending
STEP II: Click on check box delete the payment and update.
6.     Deleting a biller registered earlier.
Payment Type:  The user can go to Bills Payment - Payee Set up and select the Biller and click at the check box delete this Personal Payee from personal list and then Update.
Presentment Type: 
Case I - If the status is Waiting for acceptance then the user has to accept the bill and when the status changes to Pending then delete the bill.
Case II: If the bill has its status as Defaulted then the user cannot delete the biller till the expiry period mentioned for that biller. Once the expiry period is over he can delete the biller in the same manner as that of payment type.
7. Viewing the status of paymentsFor viewing the status of payments made, the user can go to Bill Payment or Bill Presentment as the case may be and click at View Pending Payments option and view the payments. The number of payments with status as Pending can be seen on the Bill Pay home page itself.
8.      Receipt for payments made and checking of the payment status
For knowing whether a bill has been paid or not and getting a receipt for the payment made, steps are:
Steps: Go Bill Payment/Bill Presentment option - View Payments made - Change the payment status to Success and click at Retrieve.
The user will get the list of successful Payments.
On this page, when clicked on the Payee Name hyperlink, the Payment Details screen opens up. This screen has the button for getting the cyber receipt. On clicking this button, the user will get the options to Save/Print/Mail the chosen receipt.
9.      Bill in paper form
Depending on the biller arrangement, the user may continue to get his bill in paper form.
10.     Adhoc Payment
In case the user does not desire the payee to be included as a personal payee, he may select the Adhoc Payment option by providing the Payee Account no. and the select payee branch of the Bank from the drop down box and make payment in the same way as in the case of normal payment.
  Charges for Bill Pay facility
 UCO Bill Pay is free of cost.


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