1.
Processing
of the Bill Payments.
All the payments will be processed and
the accounts will be debited on the Scheduled Date.
In case of holiday the account will be
debited the next working day.
2.
Presentment type of billers - viewing the
bills
The bills for the presentment type of
biller can be viewed from the next billing cycle from the date of your
registration.
3.
Finding the name of registered biller in Make
a Payment option.
Billers of presentment types would not
be found in the Make a Payment option. Such billers can be seen in Bills
Payment - Payee Set up
4.
Changing
the scheduled date of payments once scheduled. The user can change the schedule
date.
STEP I: Select the bill for which the
scheduled date is to be changed by going to either Bill Payment/Bill Present
Option.
STEP II: Click on Edit or View there.
User can change the scheduled date and click on Update
5.
Cancelling
scheduled payment.
The user can stop a scheduled payment
for bills in “pending” status by following the below given
steps:
STEP I: Click on the bill which has its
status as pending
STEP II: Click on check box delete the
payment and update.
6.
Deleting a biller registered earlier.
Payment Type: The user can go to Bills Payment - Payee Set
up and select the Biller and click at the check box delete this Personal Payee
from personal list and then Update.
Presentment Type:
Case I - If the status is Waiting for
acceptance then the user has to accept the bill and when the status changes to
Pending then delete the bill.
Case II: If the bill has its status as Defaulted
then the user cannot delete the biller till the expiry period mentioned for
that biller. Once the expiry period is over he can delete the biller in the
same manner as that of payment type.
7. Viewing
the status of paymentsFor viewing the status of payments made,
the user can go to Bill Payment or Bill Presentment as the case may be and
click at View Pending Payments option and view the payments. The number of
payments with status as Pending can be seen on the Bill Pay home page itself.
8.
Receipt
for payments made and checking of the payment status
For knowing whether a bill has been paid
or not and getting a receipt for the payment made, steps are:
Steps: Go Bill Payment/Bill Presentment
option - View Payments made - Change the payment status to Success and click at
Retrieve.
The user will get the list of successful
Payments.
On this page, when clicked on the Payee
Name hyperlink, the Payment Details screen opens up. This screen has the button
for getting the cyber receipt. On clicking this button, the user will get the
options to Save/Print/Mail the chosen receipt.
9.
Bill in
paper form
Depending on the biller arrangement, the
user may continue to get his bill in paper form.
10.
Adhoc Payment
In case the user does not desire the
payee to be included as a personal payee, he may select the Adhoc Payment
option by providing the Payee Account no. and the select payee branch of the
Bank from the drop down box and make payment in the same way as in the case of
normal payment.
Charges
for Bill Pay facility
UCO Bill Pay is free of cost.
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